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Enjoy being part of a team of motivated engineers focused on helping the world’s largest organizations innovate and execute in the cloud.
- The use of groundbreaking technologies (IaC, Microservices, Kubernetes)
- Fully paid continuing education and cloud certifications
- Collaboration and mentorship with leading engineers
- Work-life balance and flexibility
- Upward mobility and opportunities for personal growth
- Competitive salary + annual bonus opportunity
The Role:
This is a client support role. A typical day will be managing incidents, solving service requests and expanding on your skillset. When not tending to incidents, you will work to continue to develop and build on your skills. This can mean taking on DevOps tasks for a client, studying for a Kubernetes exam or acquiring additional AWS certifications. We are looking for someone with at least two years of incident management experience with an obsession with customer satisfaction. This is a standout opportunity to collaborate with an elite group of engineers, continually build up your skillset and, in turn, build a career in the cloud industry.
Responsibilities:
- Assist the team in providing 24/7 client support
- Manage and resolve incidents, service requests and DevOps assignments
- Respond to client incidents in a timely manner
- Identify trends and patterns in incidents
- Collaborate amongst the team during critical events
- Provide top notch customer service to clients
- Build automation
Required Qualifications:
- 2+ incident management experience
- 1+ year of system administration experience
- 1+ year of networking experience
- Linux/Windows server experience
- AWS experience
- Excellent communication skills
- Strong multi-tasker
- Self starter
- Team player
Preferred Qualifications:
- Jira and Confluence experience
- MSP environment experience
- AWS Associate certification
Benefits + Perks:
- Benefits of full-time remote work but with a close team environment. BSC was built from the beginning to be remote. That means we work extra hard to support a culture of engagement with regular opportunities for in-person interaction.
- Flexible work schedule and time off
- Home office support
- 401k with up to 4% company match
- Medical, Dental, Vision and Life Insurance
About Us:
At Blue Sentry Cloud, we have high standards. We know it takes standout tech wizards to do what we do. We know, because our team is filled with them. We hire smart people who jump at the opportunity to learn more and give them the tools and environment to continue to do so. With a less than 5% turnover rate, our culture at BSC is inclusive, empowering and supportive. Our team is what makes BSC go round, and we make sure everyone knows and feels that every day.
Salary: $75,000 to $100,000 + bonus potential